STORE POLICY

Eri Rey Product Line Store Policy

Welcome to our Eri Rey collection! We are proud to offer a range of premium products, designed with quality and craftsmanship in mind. Below are the terms and conditions that apply to products from the Eri Rey product line:

1. Product Quality Guarantee

All Eri Rey products are manufactured using high-quality materials to ensure customer satisfaction. Should any item arrive damaged or defective, we will assist in resolving the issue as per our No-Return Policy.

2. Product Information

Every product from the Eri Rey line comes with detailed information on materials, dimensions, and care instructions. We recommend reviewing all details before making your purchase to ensure the item meets your needs.

3. Pricing

Prices for Eri Rey products are listed on our website and may be subject to change. Taxes, shipping, and handling costs are calculated at checkout.

No-Return Policy

1. No Returns or Exchanges

All sales are final. We do not accept returns or exchanges for any items purchased from the Eri Rey product line. Please review product details carefully before placing your order.

2. Damaged or Defective Products

If your Eri Rey product arrives damaged or defective, please contact our customer service team within 5 business days of receiving the product. We will offer a replacement or repair at no extra cost, depending on the situation.

3. Order Cancellation

Orders may only be canceled within 24 hours of placing them. After 24 hours, orders are processed and cannot be canceled or modified.

4. Refunds

Due to our no-return policy, refunds are not offered unless the product is defective or damaged in transit. In such cases, we will issue a refund or a replacement after our investigation.

5. Shipping Costs

Shipping costs are non-refundable. If your item is deemed defective or damaged, shipping fees for return or exchange will be covered by us.

6. Allergic Reactions

We are not responsible for any allergic reactions that may occur due to the use of any Eri Rey product. Please review product ingredients, materials, and care instructions carefully before making a purchase. If you have known allergies or sensitivities, we recommend conducting a patch test or consulting with a medical professional before using any of our products.

What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.